SHIELD
Legal

Shipping Policy

How and when your order is delivered after your payment is approved.

Last updated: 3 November 2026

1. When does delivery start?

On SHIELD, delivery starts once our team has checked and approved your payment on the blockchain. After sending the payment, submit your request with the "I've paid" button on the order page and open a support ticket on our Discord server with your order number. Every step of your order is shown on the My orders page and status changes are sent to you as Discord direct messages; to receive them you must allow direct messages from our server. Whether a product is delivered digitally or physically is stated in its description.

2. Digital products

  • Digital products (codes, licences, accounts, files or services) are delivered only to you through your Discord support ticket, a Discord direct message or the delivery note on your order page. No shipping or address details are needed.
  • Delivery is made as quickly as possible after payment approval; unless the product description states a different time, it is usually completed the same day.
  • You are responsible for keeping the delivered details safe and not sharing them. For the withdrawal rules after delivery, see the Refund Policy.

3. Physical products

  • Delivery details: we do not store addresses on the Site. The name, address and phone number needed for shipping are requested only for that order in your support ticket after payment approval, and are shared only with the carrier.
  • Dispatch: products are handed to the carrier within the preparation time stated in the product description (usually 1–3 business days if none is stated) after payment approval and receipt of your delivery details.
  • Tracking: the carrier and tracking number are shared in the delivery note on your order page and in your support ticket once the parcel is on its way.
  • Delivery area: the countries and regions we ship to are stated in the product description or in the support ticket before payment. Orders for an address we cannot ship to are cancelled and the payment is refunded in full.

4. Delivery times

Domestic delivery by the carrier usually takes 1–5 business days; international delivery takes longer depending on the country and customs. Public holidays, extreme weather, sale periods or blockchain congestion may extend these times. In any case, in line with the law, your order is delivered, or you are told it cannot be delivered, within 30 days of payment approval at the latest.

5. Fees, taxes and customs

  • If shipping is not included in the product price, its cost is clearly stated in the product description or in the support ticket before you pay; you are never charged a delivery fee you were not told about in advance.
  • For international shipments, customs duties, VAT/import taxes and clearance fees of the destination country are paid by the recipient and may be collected by the carrier or the customs authority.

6. Receiving and damage

Check the outer packaging when you receive the parcel. If the parcel is damaged, crushed or opened, have the courier write a damage report before accepting it and notify us immediately with photos. Your rights for products delivered damaged or incomplete are described in the Refund Policy. For digital products, if a delivered code or detail does not work, open a support ticket with your order number right away.

7. Delays and undeliverable orders

  • If your order is not delivered within the promised time or within 30 days at the latest, you may terminate the contract; your payment is refunded within 14 days of your termination notice.
  • For parcels returned to us because of a wrong or incomplete address or because the recipient did not collect them, the cost of re-shipping is paid by the recipient. If you do not want it re-shipped, your payment is refunded minus the shipping costs incurred.
  • Closed Discord direct messages or leaving our server may delay digital delivery; in that case we deliver through the delivery note on your order page.

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